How To Get Your Customers Review Your Business On Google

Most consumers research products and services before making a . One of most used is other people’s reviews. In fact, about 88 percent of consumers look at these reviews. So, it’s important to pay to how you handle negative and positive business reviews.

The way that you handle the says a lot about your business. If you defend your product or service, you’re doing yourself any . Here a few that you use to learn how to deal negative and positive reviews.

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Claim Your Business Listing on Review Sites

You should claim your business listings on sites, Yelp, Google Places, and any other sites.

In the event that a leaves a defamatory review that goes against what’s normally acceptable, you can request that the site removes the review. But, they’ll do so if you have claimed your business listing.

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Respond As Soon As Possible

You should always promptly to reviews. This shows that you care about . You thoughts. This applies to both .

Respond in a timely manner. You should respond within a few hours if you can. Otherwise, try to respond within 24 hours. Generally, you can set up email notifications. You will get an email every time that leaves a review on Yelp or Google Places. You should also set up email notifications for your media accounts.

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You Should Always Be Polite

You should always be polite in your responses. It’s to get yourself worked up when someone leaves a harsh review. Showing this in your response will not help your image.

When you work retail, you’re taught to always greet a customer with a smile, when they have a complaint. This is more for you than for the customer. When you force yourself to smile, you give yourself a moment to clear your mind and put yourself at ease. You’re less likely to be .

This same to responding to customer reviews. Before you start typing, force yourself to smile and take a . Don’t let your emotions get the better of you.

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Handle Negative Comments Privately

If , handle negative comments privately. When a customer has a negative experience, respond them to a private or through email. Choose whichever option is applicable. You should do your to resolve their issue or complaint. In the event that you can’t find a solution, you don’t want to leave a public trial of the interaction. Keep the conversation private.

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If the issue is resolved , leave a response on your public timeline. You say along the lines of, “I’m glad that we were able to resolve your issue. Thank you for your input.” This short follow-up message could elicit a positive response from the customer. This way, when prospective customers view your reviews, they’ll see that you do your best to resolve problems.

Don’t Ignore the Positive Reviews

Dealing with negative reviews is important. But, you shouldn’t forget about the positive reviews. When you receive praise, criticism, or positive feedback, you should offer your thanks.

The bottom line is that you can’t get rid of negative reviews unless you can prove that they’re completely defamatory. But, you can bury bad reviews. Do your best to deliver an exceptional product or service and you’ll naturally get more positive reviews than negative reviews.

Pay attention to your online reviews. This includes both positive and negative reviews. You can learn even more marketing tips, and discover a way to gain conversion- prospects each . Click here to learn about me.

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