How To Get Your Customers Review Your Business On Google

consumers research products and before making a . One of the used sources is other people’s reviews. In , about 88 percent of consumers at these reviews. So, it’s important to pay attention to how you handle negative and positive business reviews.

The that you handle the negative reviews says a lot about . If you defend product or , you’re not doing yourself any favors. Here are a few tips that you to learn how to deal with negative and positive reviews.

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Claim Your Business Listing on Review Sites

You should claim your business listings on review , Yelp, Google Places, and any other applicable .

In the event that a customer leaves a defamatory review that goes against what’s normally acceptable, you can request that the site removes the review. But, they’ll do so if you have claimed your business listing.

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Respond As Soon As Possible

You should always respond promptly to reviews. This shows that you care about . You their thoughts. This to both .

Respond in a timely manner. You should respond within a few hours if you can. , try to respond within 24 hours. Generally, you can set up . You will get an email every time that someone leaves a review on Yelp or Google Places. You should also set up for your media accounts.

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You Should Always Be Polite

You should always be polite in your responses. It’s easy to get yourself worked up someone leaves a harsh review. Showing this emotion in your response will not help your .

When you work retail, you’re taught to always greet a customer with a smile, even when they have a complaint. This is for you than for the customer. When you force yourself to smile, you give yourself a moment to clear your mind and put yourself at ease. You’re less likely to be defensive.

This same concept applies to responding to customer reviews. Before you start typing, force yourself to smile and take a deep breath. Don’t your emotions get the better of you.

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Handle Negative Comments Privately

If possible, handle negative comments privately. When a customer has a negative experience, respond to a private message or through email. Choose is applicable. You should do your best to resolve their issue or complaint. In the event that you can’t find a solution, you don’t want to leave a public trial of the . Keep the conversation private.

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If the issue is resolved satisfactorily, then leave a response on your public timeline. You say something along the lines of, “I’m glad that we were able to resolve your issue. Thank you for your input.” This follow-up message could elicit a positive response from the customer. This way, when view your reviews, they’ll see that you do your best to resolve problems.

Don’t Ignore the Positive Reviews

Dealing with negative reviews is important. But, you shouldn’t forget about the positive reviews. When you receive praise, criticism, or positive feedback, you should offer your thanks.

The is that you can’t get rid of negative reviews unless you can prove that they’re completely defamatory. But, you can bury bad reviews. Do your best to deliver an exceptional product or service and you’ll naturally get more positive reviews than negative reviews.

Pay attention to your online reviews. This includes both positive and negative reviews. You can learn even more powerful tips, and discover a way to gain conversion- marketing each . Click here to learn about me.

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