How To Get Your Customers Review Your Business On Google

Most and services before making a purchase. One of the most used is other people’s reviews. In fact, about 88 percent of consumers look at these reviews. So, it’s to pay to how you handle negative and positive business reviews.

The way that you handle the says a lot about your business. If you constantly defend your product or , you’re doing yourself any favors. Here are a few tips that you can use to to deal with negative and positive reviews.

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Claim Your Business Listing on Review Sites

You should claim your business listings on , Yelp, Google Places, and any other applicable sites.

In the event that a customer leaves a defamatory review that goes against what’s normally acceptable, you can request that the site removes the review. But, ’ll only do so if you claimed your business listing.

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Respond As Soon As Possible

You should always promptly to reviews. This shows that you care about customer . You value . This applies to both positive and negative reviews.

Respond in a timely manner. You should respond within a few hours if you can. Otherwise, try to respond within 24 hours. Generally, you can set up . You will get an every time that someone leaves a review on Yelp or Google Places. You should also set up for your accounts.


You Should Always Be Polite

You should always be polite in your responses. It’s easy to get yourself worked up someone leaves a . Showing this emotion in your will not help your online image.

When you work retail, you’re taught to always greet a customer with a smile, even when they have a complaint. This is for you than for the customer. When you force yourself to smile, you give yourself a moment to clear your mind and put yourself at ease. You’re less likely to be .

This same concept applies to responding to customer reviews. Before you start typing, force yourself to smile and take a deep breath. Don’t let your get the of you. USA, LLC

Handle Negative Comments Privately

If , handle negative comments privately. When a customer has a negative experience, respond them to a private message or through email. Choose whichever option is applicable. You should do your to resolve their or complaint. In the event that you can’t find a solution, you don’t want to leave a public trial of the interaction. Keep the .

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If the issue is resolved satisfactorily, leave a response on your . You could say along the of, “I’m glad that we were able to resolve your issue. Thank you for your input.” This short follow-up message could elicit a positive response from the customer. This way, when view your reviews, they’ll see that you do your best to resolve problems.

Don’t Ignore the Positive Reviews

Dealing with negative reviews is important. But, you shouldn’t forget about the positive reviews. When you receive praise, criticism, or positive feedback, you should your thanks.

The bottom line is that you can’t get rid of negative reviews unless you can prove that they’re completely defamatory. But, you can bury bad reviews. Do your best to deliver an exceptional product or service and you’ll naturally get more positive reviews than negative reviews.

Pay attention to your online reviews. This includes both positive and negative reviews. You can learn even more powerful tips, and discover a way to gain conversion-ready marketing month. Click here to learn about me.

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