Customers: How To Get Your Your Business On Google?

Most consumers research products and services before making a buy. One of most used sources is other people’s reviews. In fact, about 88 percent of consumers look at these reviews. So, it’s important to pay attention to how you handle negative and positive business reviews.

way that you handle negative reviews says a lot about your business. If you constantly defend your product or service, you’re not doing yourself any favors. Here are a few tips that you can to learn how to deal negative and positive reviews.

Lycamobile - Refer a FriendClaim Your Business Listing on Review Sites

You should claim your business listings on review sites, Yelp, Google Places, and any other applicable sites. In the that some customers leave a defamatory review that goes against what’s normally acceptable. You ask that site removes review. But, ’ll only do so if you have claimed your business listing.

Respond As Soon As Possible

You should always respond promptly to reviews. This shows that you care about customer comments. You value their thoughts. This applies to both positive and negative reviews.

Respond on time. You should respond within a few if you can. Otherwise, try to respond within 24 hours. Generally, you set up email notifications. You will an email time that someone leaves a review on Yelp or Google Places. You should also set up email notifications for your media accounts.

LendingTreeYou Should Always Be Polite

You should always be polite in your responses. It’s easy to yourself worked up when someone leaves a harsh review. Showing this emotion in your response will not help your online reputation.

When you work retail, you’re taught to always greet a customer a smile, even when have a complaint. This is more for you than for customer. When you force yourself to smile, you give yourself a to clear your mind and put yourself at ease. You’re less likely to be defensive.

This same concept applies to respond to customer reviews. Before you typing, force yourself to smile and take a deep breath. Don’t let your emotions get better of you.

Wal-Mart.com USA, LLCHandle Negative Comments Privately

If possible, handle negative comments privately. When some customers have a negative experience, respond them to a private message or email. Choose whichever option is applicable. You should do your best to resolve their or complaint. In the that you ’t find a solution, you don’t want to leave a public trial of interaction. Keep conversation private.

If the is resolved satisfactorily, leave a response on your public timeline. You say something like, “I’m glad that we were able to resolve your issue. Thank you for your comments.” This elicit a positive response from customer. This way, when prospective customers view your reviews, ’ll see that you do your best to resolve problems.

Don’t Ignore the Positive Reviews

Dealing negative reviews is important. But, you shouldn’t forget about positive reviews. When you receive praise, criticism, or positive feedback, you should offer your thanks.

bottom line is that you can’t of negative reviews unless you can prove that ’re completely defamatory. But, you can bury bad reviews. Do your best to deliver an exceptional product or and you’ll naturally more positive reviews than negative reviews.

Pay attention to your online reviews. This includes both positive and negative reviews. You can learn even more marketing tips, and discover a way to gain conversion-ready prospects each month. Click here to learn about me.

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