: How To Get Your Business On Google?

Most and services before making a buy. One of the most used sources is other people’s reviews. In fact, about 88 of consumers look at reviews. So, it’s important to pay to how and positive business reviews.

The that handle the negative reviews says a lot about business. If defend product or service, you’re not doing yourself any favors. are a few tips that you to to deal negative and positive reviews.

Lycamobile - Refer a FriendClaim Your Business Listing on Review Sites

You should business listings on sites, including Yelp, Google Places, and any other sites. In the that some leave a defamatory that goes against what’s normally acceptable. You ask that the site removes the . But, they’ll only do so if you have claimed your business .

Respond As Soon As Possible

You should always respond promptly to reviews. This shows that you care about comments. You value their thoughts. This applies to both positive and negative reviews.

Respond on time. You should respond within a few hours if you . Otherwise, try to respond within 24 hours. Generally, you set up . You will get an that someone leaves a review on Yelp or Google Places. You should also set up for your social media accounts.

LendingTreeYou Should Always Be Polite

You should always be polite in your responses. It’s easy to get yourself worked up when someone leaves a . Showing this emotion in your will not help your reputation.

When you work retail, you’re taught to always greet a a smile, even when they have a complaint. This is for you than for the . When you force yourself to smile, you give yourself a moment to clear your mind and put yourself at ease. You’re less likely to be defensive.

This same concept applies to respond to reviews. Before you start typing, force yourself to smile and take a deep breath. Don’t let your emotions get the better of you.

Wal-Mart.com USA, LLCHandle Negative Comments Privately

If possible, . When some customers have a negative experience, respond to a private message or through email. Choose whichever option is You should do your to resolve their issue or complaint. In the that you can’t find a solution, you don’t want to leave a public trial of the interaction. Keep the conversation private.

If the issue is resolved satisfactorily, leave a on your . You could say , “I’m glad that we were able to resolve your issue. Thank you for your comments.” This short follow-up message could elicit a positive from the customer. This , when view your reviews, they’ll see that you do your to resolve problems.

Don’t Ignore the Positive Reviews

Dealing negative reviews is important. But, you shouldn’t forget about the positive reviews. When you receive praise, criticism, or positive , you should your .

The bottom line is that you can’t get rid of negative reviews unless you can prove that they’re completely defamatory. But, you can bury reviews. Do your to deliver an exceptional product or service and you’ll naturally get positive reviews than negative reviews.

Pay to your reviews. This includes both positive and negative reviews. You can learn even powerful marketing tips, and a to gain conversion-ready internet marketing each month. Click here to learn about me.

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