How To Get Your Customers Review Your Business On Google

Most and services before making a . One of most used sources is other people’s reviews. In fact, about 88 of consumers at reviews. So, it’s important to pay attention to how handle negative and positive reviews.

The way that you handle the negative reviews says a lot about your business. If you constantly defend your product or service, you’re not doing yourself any favors. are a few tips that you can use to learn how to deal with negative and positive reviews.

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Claim Your Business Listing on Review Sites

You should your business listings on review sites, including Yelp, , and any other applicable sites.

In the that a leaves a defamatory review that goes against ’s normally acceptable, you can request that the site removes the review. But, they’ll do so if you have claimed your business listing.

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Respond As Soon As Possible

You should always promptly to reviews. This shows that you care about . You value . This applies to both .

Respond in a timely manner. You should respond within a few if you can. Otherwise, try to respond within 24 . Generally, you can set up . You get an that someone leaves a review on Yelp or Google Places. You should also set up email notifications for your .

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You Should Always Be Polite

You should always be polite in your responses. It’s easy to get yourself worked up when someone leaves a harsh review. Showing this emotion in your response will not help your online image.

When you work retail, you’re taught to always greet a customer with a smile, even when they have a complaint. This is more for you than for the customer. When you force yourself to smile, you give yourself a moment to clear your mind and put yourself at ease. You’re less likely to be defensive.

This same concept applies to responding to customer reviews. Before you start typing, force yourself to smile and take a deep breath. Don’t let your get the better of you.

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Handle Negative Comments Privately

If possible, handle negative comments privately. When a customer has a negative experience, respond to a private or through email. Choose whichever option is applicable. You should do your best to resolve their issue or complaint. In the event that you can’t find a solution, you don’t want to leave a public trial of the . Keep the conversation private.

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If the issue is resolved satisfactorily, then leave a response on your . You could say something along the lines of, “I’m glad that we were able to resolve your issue. Thank you for your input.” This short follow-up message could elicit a positive response from the customer. This way, when prospective customers view your reviews, they’ll see that you do your best to resolve problems.

Don’t Ignore the Positive Reviews

Dealing with negative reviews is important. But, you shouldn’t forget about the positive reviews. When you receive praise, criticism, or positive feedback, you should your thanks.

The bottom line is that you can’t get rid of negative reviews unless you can prove that they’re completely defamatory. But, you can bury bad reviews. Do your best to deliver an exceptional product or service and you’ll naturally get more positive reviews than negative reviews.

Pay attention to your online reviews. This includes both positive and negative reviews. You can learn even more powerful marketing tips, and discover a way to gain conversion- internet marketing prospects month. Click here to learn about me.

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