How To Get Your Customers Review Your Business On Google

and before making a purchase. One of most used sources is other people’s reviews. In fact, about 88 percent of at reviews. So, it’s important to pay attention to how and positive business reviews.

The that you handle the negative reviews says a lot about your business. If you constantly defend your product or service, you’re not doing yourself any . are a few tips that you can to learn how to deal with negative and positive reviews.

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Claim Your Business Listing on Review Sites

You should claim your business listings on , including Yelp, Google Places, and any other applicable sites.

In the that a leaves a defamatory review that goes against what’s normally acceptable, you can request that the site removes the review. But, they’ll only do so if you claimed your business .

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Respond As Soon As Possible

You should always respond promptly to reviews. shows that you care about customer . You value their thoughts. This applies to both positive and negative reviews.

Respond in a . You should respond within a few if you can. Otherwise, try to respond within 24 . Generally, you can set up . You get an email every time that someone leaves a review on Yelp or Google Places. You should also set up for your social media accounts.

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You Should Always Be Polite

You should always be polite in your responses. It’s easy to get yourself worked up when someone leaves a harsh review. Showing this emotion in your response will not help your .

When you work retail, you’re taught to always greet a customer with a smile, when they have a complaint. This is more for you than for the customer. When you force yourself to smile, you give yourself a moment to clear your mind and put yourself at ease. You’re less likely to be .

This same concept applies to responding to customer reviews. Before you start typing, force yourself to smile and take a deep breath. Don’t let your emotions get the better of you.

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Handle Negative Comments Privately

If possible, . When a customer has a negative experience, respond to a private or through email. Choose whichever option is applicable. You should do your to resolve their issue or complaint. In the event that you can’t find a , you don’t want to leave a public trial of the interaction. Keep the conversation private.

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If the issue is resolved satisfactorily, then leave a response on your public timeline. You could say something along the lines of, “I’m glad that we were able to resolve your issue. Thank you for your input.” This follow-up message could elicit a positive response from the customer. This way, when prospective view your reviews, they’ll see that you do your best to resolve .

Don’t Ignore the Positive Reviews

Dealing with negative reviews is important. But, you shouldn’t forget about the positive reviews. When you receive praise, criticism, or positive feedback, you should your .

The bottom line is that you can’t get rid of negative reviews unless you can prove that they’re completely defamatory. But, you can bury bad reviews. Do your best to deliver an exceptional product or service and you’ll naturally get more positive reviews than negative reviews.

Pay attention to your online reviews. This includes both positive and negative reviews. You can learn even more powerful marketing tips, and a way to - internet marketing prospects . Click here to learn about me.

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